I saw a bank that said '24hour banking', but I didn't have that much time'

- Stephen Wright, American Actor.

Before the recent global banking crisis was upon us (of which, I hasten to add, I do not think I had anything to do with these turn of events), I did a number of pitch-and-go projects for RBS, Coutts and Natwest banks.

This work springboarded to client facing workshops, involving presentations to the wealth management, investments, private equity and personal banking teams, scoping the range of social media research and design.

One particular concern has been the internal structure of digital information, client confidentiality and security. Proving that money is not the only banking crisis, where employee time on Facebook could cast a new information and security crisis.

There is great potential here, some of which we can see in action through the financial offerings that are now delivered to us as the 'on-the-go' and 'on-demand' customer.